Jobline: Member Experience Specialist, NSAR


Member Experience Specialist


Nova Scotia Association of REALTORS® - Dartmouth, NS


Full Time


Are you a Communications/Public Relations professional interested in an opportunity to join a dynamic

association and work in the rapidly evolving real estate industry? Do you thrive on customer service and

helping steer a positive member journey?


The Nova Scotia Association of REALTORS® (NSAR) is the voice of real estate in Nova Scotia. We are the

professional association for over 2,000 REALTORS® across the province. We empower members by

providing leading edge tools, education, outstanding services, and active advocacy.

We are looking for someone who shares our values, will build positive relationships and gain a solid

understanding of what member’s needs are in order to maximize their association experience.

Responsibilities


The Member Experience Specialist is responsible for keeping track of member journeys. The Specialist

will interact with members across channels and platforms in order to keep fine-tuning the member’s

experience. The Specialist will help create member ambassadors of NSAR.


Reporting to the Director of Communications, this role helps determine solutions and possibilities for

our members. This role will engage members through activities to increase member participation and

satisfaction; analyze membership data and create an action plan to remedy areas that need member

satisfaction improvement; and, understand the expectations of membership.


Qualifications

Education: Knowledge normally associated with successful completion of secondary school with a

degree in public relations. Knowledge of business administration through work or school would be an

asset.


Experience: Building positive customer relations and relationship building is a must.


Your Skill Set


Research skills and reporting research results; analytical skills; excellent writing skills; organization and

time management skills; technology proficient and able to learn new software; team player; positive

customer relations skills; written and oral communication skills. Must be energetic, extremely

personable, motivated and goal oriented. Computer literacy: MS Office including Excel, Outlook and

iMIS


Competencies we are looking for

  • Communication: the ability to clearly present information through oral or written word.

  • Customer Service: the ability to anticipate and meet the needs of both internal and external customers and deliver high quality service.

  • Accountability and Responsibility: the ability and willingness to accept responsibility for actions

  • and decisions.

  • Decision Making and Judgement: the ability to make decisions based on analysis of information, at times in an ambiguous or conflicting situation.

  • Flexibility and Multitasking: the ability to be versatile and handle numerous tasks simultaneously, all with a high level of success.

  • Initiative: the ability to complete tasks/assignments and consistently look for ways to improve the process.

  • Self – Starter: the ability to work independently and with little supervision.

  • Organizational Awareness: being aware of what is required in the planning of work, organizing of resources, dealing with crisis, and getting the job done in a timely fashion.

  • Teamwork: the ability to work with colleagues at all levels and in all roles using proficient social

  • communication skills and interactions.

  • Work Habits: skilled at managing workload with time constraints. Is adept at scheduling, multi-

  • tasking, prioritizing, and meeting deadlines.

  • Technical Skills: this competency is directly related to the position the employee is hired to fill.

  • Confidentiality: ensures confidentiality and integrity in all personal and organizational practices.

What’s in it for you?

NSAR has a supportive, respectful culture, is an exciting place to work, and offers:

  • A competitive salary based on qualifications and experience

  • Full health benefits package with health spending account

  • Group retirement savings program

  • A team that values diversity

  • Hybrid work options

  • Professional development and education opportunities

  • An environment that supports volunteerism

  • Formal performance review process

  • Fitness credit

  • Opportunities for staff input – our team’s opinions matter

  • Staff professional development and social events


NSAR is an equal-opportunity employer. All qualified applicants will receive consideration for

employment and we consider and embrace All individuals and what makes them unique. We believe our

employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our

employees with comprehensive benefits, great opportunities for career development, and a balanced

lifestyle to achieve personal and professional success.


We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted.


Pay range: $55,000-$65,000