Jobline: Vice President, Client Success - The Idea Factory
The Idea Factory is where curiosity, creativity, and technology meet to create innovate, digital-first
marketing solutions. Combining their expertise in strategy, branding, design, and digital marketing with
their passion for getting results, they’ve made great things happen for a roster of clients ranging from
very small to national and international corporations. Located in the vibrant city of St. John’s, Ideafactory opened its doors in 2000 and has grown into a collaborative and passionate organization who
craves creativity to solve problems, big and small.
On behalf of our partner, The Idea Factory, we are seeking a Vice President, Client Success to join their
the leadership team and oversee all aspects of client management and satisfaction. The Vice President,
Client Success will play a key role in leading positive client experiences and driving client success
outcomes, in addition to helping re-define the vision for Idea Factory’s client experience in a rapidly
changing business landscape.
Success in this position requires a visionary and engaging leader who is solutions driven and fosters an
entrepreneurial spirit. A proven ability to develop quality relationships and partnerships with clients
seamlessly and effectively is essential. Experience managing relationships with C-Suite and Senior Level
individuals is required. A hands-on and collaborative approach to championing and leading a high-
the performing team is enhanced by your strong communication and people skills. Previous experience in a senior account role driving client experience, preferably in a marketing, client services, or technology environment, is preferred. Post-secondary education in business with a concentration in marketing or an equivalent combination of experience and knowledge will be considered.
The ability to manage client relationships and identify new market and business development
opportunities allow exciting growth potential.
The Idea Factory is an equal opportunity employer. To express interest in this opportunity, apply here https://meridiarecruitment.ca/Career/16282. For more information, please contact Natalie Hand (nhand@kbrs.ca). If you require accommodation to participate in the recruitment process, please let us know.
Meridia Recruitment connects leading organizations with top talent by building strong relationships and
creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.
To learn more about Meridia Recruitment, our job opportunities, and career advice, we invite you to explore our website: www.meridiarecruitment.ca. For information on opportunities with our parent company, Knightsbridge Robertson Surrette, visit www.kbrs.ca.
